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About Clear

As a team of highly experienced professionals, CLEAR Property
Management is dedicated to providing exceptional:
SERVICE to residents.
VALUE to multifamily properties
RETURNS to investors
SUPPORT to our employees

We focus on making sure your multifamily property is clean, leased, engaging, accounted, and repaired. We won’t cover anything up, good or bad. If you want transparency, you’re in the right place.

Our history

CLEAR Property Management is a privately-held subsidiary of The PPA Group, a real estate investment and acquisitions firm and was established in 2008.

Since 2013, CLEAR has been listed in the San Antonio Business Journal’s Book of Lists as one of the largest multifamily management firms in San Antonio. CLEAR has also happened to be the youngest company listed, proving that the company can compete along with large national competitors. Sunset Canyon Apartments—a property CLEAR manages in San Antonio—won the 2012 Property of the Year Award given by the San Antonio Apartment Association

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Meet our executive team

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    Courtney Gaines

    President

    As President, Courtney Gaines champions the CLEAR Property Management business. Her responsibilities include overseeing the operation of the company’s managed portfolios; spearheading new business development initiatives; leading the CLEAR marketing, training, and human resource departments; and piloting the comprehensive operations of CLEAR.

    To that end, Courtney is highly involved in supporting all corporate, regional, and district staff. Courtney empowers her team to maximize operating performance and achieve revenue goals through calculated rent position. As a member of the company’s executive committee, Courtney plays a prominent role in establishing CLEAR Property Management’s long-term strategic direction, and is integral in positioning the company as a premier real estate services firm and a leader in the multi-family housing industry.

    When Courtney joined CLEAR Property Management in 2016, she had already earned a reputation as a highly seasoned professional in the supervision of new construction, asset renovation, and repositioning. Courtney has successfully managed the lease up of more than 20 new properties over her career, and has garden, mid-rise, and high-rise experience. Courtney brings top-notch organization techniques, exemplary communication skills, and outstanding leadership skills to the table. She understands the importance of developing rapport with employees, and promotes a sense of teamwork and unity through strong leadership and mentoring.

    Courtney began her career in 1997 at Westwood Residential, where she worked her way from Leasing Consultant to Director of Management, overseeing 14,000 units in Texas, Arizona, New Mexico, and Washington. From there, Courtney became a Regional Manager and Senior Development Analyst for over 3,500 units in Texas, Oklahoma, and Arkansas for Riverstone Residential Group. Additionally, she held the responsibility for new business development and market analyses for the South Central Region, which was comprised of more than 28,000 units. Prior to joining CLEAR Property Management, Courtney worked for the Laramar Group, where she opened a new region and managed over 2,500 apartment homes in Oklahoma City and Tulsa in her role as Senior Regional Manager.

    Courtney carries double Bachelors of Arts degrees in government and history from Tarleton State University in Stephenville, Texas. She is affiliated with the Texas Apartment Association and local chapters in Dallas, Fort Worth, Austin, San Antonio, and Houston.

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    Nalie Lee-Wen

    Chief Financial Officer

    As CLEAR Property Management’s Chief Financial Officer, Nalie is responsible for providing quantitative and qualitative analysis for major projects, supervising internal financial controls, and cultivating relationships with outside financial sources. She has extensive experience in the commercial property industry with oversight in acquisitions, property management, corporate and property accounting operations, payroll, and employee benefits.

    Nalie’s expertise also includes the financing of commercial property, title issues, working with state and local governments, surveyors, lenders, and legal professionals. Her experience and expertise has made her uniquely qualified to meet the ever-changing and sophisticated needs of our clients.

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    Melissa Drewitt

    Regional Manager

    Melissa Drewitt is the Regional Manager over our central and south region communities. Melissa brings over 17 years of property management experience to CLEAR Property Management. She works heavily in operations and has vast experience managing communities in Central Texas. While previous markets include Kansas, Georgia and Colorado. She holds many achievements such as Property of the Year, Manager of the Year, Region of the year and Regional of the Year. Melissa obtained her Real Estate License from the Austin Institute of Real Estate in 2004. She is focused on being a motivational leader to her team and is dedicated to implementing her skills to better every person and project she touches.

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    Krissy Watkins

    Regional Manager

    Krissy Watkins is the Regional Manager over our Central Region portfolio as well as some of our San Antonio properties. She started her career in property management in early 2000s in Tulsa, Oklahoma where she maintained high occupancy rates for her portfolio of lease ups and stabilized properties. Her knowledge and experience with dispositions, property valuation, resident retention, budgets risk management and contract negotiation makes her an integral part of the team. Krissy is committed to ongoing personal and professional growth and instills the same passion with the team.

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    Jessica Anderson

    DISTRICT MANAGER

    Jessica provides support to our southern properties located in San Antonio, Texas. She has
    been part of the CLEAR Property Management family since 2008. Her leadership approach
    is of a servant leader nature. She strives to enrich the lives of all within her reach. Jessica is a
    tenured employee with CLEAR who has worked her way from leasing consultant to now our
    newest operational team leader.

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    Donise Monroe

    Director of Training and Human Resources

    As the Director of Training and Human Resources for CLEAR Property Management, Donise is responsible for overseeing company training of property site staff and serves as a resource for employment policy and procedures. With her Masters in Business Administration, HR Generalist Certification, and her years of experience as a property manager and portfolio manager, Donise has cultivated a well-rounded skillset to be an integral part of the CLEAR team. She is dedicated to ensuring the site staff have the proper tools and training to exceed expectations and to cultivate leadership skills in order to grow within the company.

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    Jessica Lee-Wen

    Director of Marketing

    Jessica Lee-Wen brings over five years of experience at a global, award-winning creative agency in Canada before moving client-side to join CLEAR Property Management in 2013 as their Marketing Director. At CLEAR, Jessica manages the corporate marketing efforts as well as oversees and advises individual properties on their marketing efforts. She has experience in demographic and psychographic analysis and customer research which allows her to understand how to effectively reach and communicate to the target market. Jessica’s keen eye for design helps her creatively direct graphic designers and her desire for clarity ensures the content is engaging and concise. She has experience in creating and managing many integrated marketing campaigns that include social media and is passionate about connecting with the target audience through traditional mediums and tangible experiences.

Courtney Gaines

President

As President, Courtney Gaines champions the CLEAR Property Management business. Her responsibilities include overseeing the operation of the company’s managed portfolios; spearheading new business development initiatives; leading the CLEAR marketing, training, and human resource departments; and piloting the comprehensive operations of CLEAR.

To that end, Courtney is highly involved in supporting all corporate, regional, and district staff. Courtney empowers her team to maximize operating performance and achieve revenue goals through calculated rent position. As a member of the company’s executive committee, Courtney plays a prominent role in establishing CLEAR Property Management’s long-term strategic direction, and is integral in positioning the company as a premier real estate services firm and a leader in the multi-family housing industry.

When Courtney joined CLEAR Property Management in 2016, she had already earned a reputation as a highly seasoned professional in the supervision of new construction, asset renovation, and repositioning. Courtney has successfully managed the lease up of more than 20 new properties over her career, and has garden, mid-rise, and high-rise experience. Courtney brings top-notch organization techniques, exemplary communication skills, and outstanding leadership skills to the table. She understands the importance of developing rapport with employees, and promotes a sense of teamwork and unity through strong leadership and mentoring.

Courtney began her career in 1997 at Westwood Residential, where she worked her way from Leasing Consultant to Director of Management, overseeing 14,000 units in Texas, Arizona, New Mexico, and Washington. From there, Courtney became a Regional Manager and Senior Development Analyst for over 3,500 units in Texas, Oklahoma, and Arkansas for Riverstone Residential Group. Additionally, she held the responsibility for new business development and market analyses for the South Central Region, which was comprised of more than 28,000 units. Prior to joining CLEAR Property Management, Courtney worked for the Laramar Group, where she opened a new region and managed over 2,500 apartment homes in Oklahoma City and Tulsa in her role as Senior Regional Manager.

Courtney carries double Bachelors of Arts degrees in government and history from Tarleton State University in Stephenville, Texas. She is affiliated with the Texas Apartment Association and local chapters in Dallas, Fort Worth, Austin, San Antonio, and Houston.

Nalie Lee-Wen

Chief Financial Officer

As CLEAR Property Management’s Chief Financial Officer, Nalie is responsible for providing quantitative and qualitative analysis for major projects, supervising internal financial controls, and cultivating relationships with outside financial sources. She has extensive experience in the commercial property industry with oversight in acquisitions, property management, corporate and property accounting operations, payroll, and employee benefits.

Nalie’s expertise also includes the financing of commercial property, title issues, working with state and local governments, surveyors, lenders, and legal professionals. Her experience and expertise has made her uniquely qualified to meet the ever-changing and sophisticated needs of our clients.

Melissa Drewitt

Regional Manager

Melissa Drewitt is the Regional Manager over our central and south region communities. Melissa brings over 17 years of property management experience to CLEAR Property Management. She works heavily in operations and has vast experience managing communities in Central Texas. While previous markets include Kansas, Georgia and Colorado. She holds many achievements such as Property of the Year, Manager of the Year, Region of the year and Regional of the Year. Melissa obtained her Real Estate License from the Austin Institute of Real Estate in 2004. She is focused on being a motivational leader to her team and is dedicated to implementing her skills to better every person and project she touches.

Krissy Watkins

Regional Manager

Krissy Watkins is the Regional Manager over our Central Region portfolio as well as some of our San Antonio properties. She started her career in property management in early 2000s in Tulsa, Oklahoma where she maintained high occupancy rates for her portfolio of lease ups and stabilized properties. Her knowledge and experience with dispositions, property valuation, resident retention, budgets risk management and contract negotiation makes her an integral part of the team. Krissy is committed to ongoing personal and professional growth and instills the same passion with the team.

Jessica Anderson

DISTRICT MANAGER

Jessica provides support to our southern properties located in San Antonio, Texas. She has
been part of the CLEAR Property Management family since 2008. Her leadership approach
is of a servant leader nature. She strives to enrich the lives of all within her reach. Jessica is a
tenured employee with CLEAR who has worked her way from leasing consultant to now our
newest operational team leader.

Donise Monroe

Director of Training and Human Resources

As the Director of Training and Human Resources for CLEAR Property Management, Donise is responsible for overseeing company training of property site staff and serves as a resource for employment policy and procedures. With her Masters in Business Administration, HR Generalist Certification, and her years of experience as a property manager and portfolio manager, Donise has cultivated a well-rounded skillset to be an integral part of the CLEAR team. She is dedicated to ensuring the site staff have the proper tools and training to exceed expectations and to cultivate leadership skills in order to grow within the company.

Jessica Lee-Wen

Director of Marketing

Jessica Lee-Wen brings over five years of experience at a global, award-winning creative agency in Canada before moving client-side to join CLEAR Property Management in 2013 as their Marketing Director. At CLEAR, Jessica manages the corporate marketing efforts as well as oversees and advises individual properties on their marketing efforts. She has experience in demographic and psychographic analysis and customer research which allows her to understand how to effectively reach and communicate to the target market. Jessica’s keen eye for design helps her creatively direct graphic designers and her desire for clarity ensures the content is engaging and concise. She has experience in creating and managing many integrated marketing campaigns that include social media and is passionate about connecting with the target audience through traditional mediums and tangible experiences.

The Latest

Management Matters – Courtney Gaines

Courtney Gaines’ secret weapon for sealing a deal: Authenticity. Check out Management Matters’ feature on Courtney & her 20 year career. Read the full article in Management Matters here.

Read more

Multi-housing News – Winning Favor

Getting apartment residents to think green can often be a heavy lift, since renters typically don’t have a direct financial stake in their homes. However, there are creative strategies to...

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