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Careers

COMMUNITY MANAGER – HOUSTON

Supervisor: Regional Property Manager
Supervises: Assistant Manager, Leasing Consultant, Maintenance Supervisor, Maintenance Assistant, Maintenance Tech, Make Ready, Groundkeeper and Housekeeper
Hours: Minimum 40 hours per week
FLSA Status: Exempt

POSITION SUMMARY:
The Community Manager will manage and coordinate all rental functions of the property by facilitating the optimum performance in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, information reporting and compliance with all applicable laws and company policies. Strong management and customer service skills required.

POSITION RESPONSIBILITIES:

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies and Procedures Manual.
• Maintain accurate records of all community transactions and submit on a timely basis (i.e. rent rolls, delinquency reports, move in/move outs, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, scheduling expenditures, analyzing variances, initiating corrective action.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoices are submitted to the corporate office for payment, reconcile petty cash, and all funds.
• Maintain occupancy and rent revenues in accordance with budget.
• Meet or exceed NOI budget

Training & Development
• Assists with the onboarding and evaluation of new staff as the Flagship property, acting as the training facility prior to the employee being sent to their home property.
• Assists in the implementation of new Policies and Procedures throughout the portfolio, as assigned.
• Assists in the onboarding of new staff assets.
• Provide direction and leadership to Property Management staff, promoting reasonable career paths associated with property management professionals
• Attend seminars and disseminate information throughout the portfolio
• Assists with the setup of new properties in Yardi

Due Diligence
• Assists in the review of financial and leasing analysis for potential investments
• Inspect potential investments. Inspections include checking vacant units, make-ready units, and reviewing files for proper documentation.
• Contribute market expertise to the acquisitions process

Leasing and Marketing

• Utilize marketing strategies to secure prospective residents. Attracts residents by advertising vacancies; obtaining referrals from current residents, explaining advantages of location and services.
• Confirm that leasing staff techniques are effective in obtaining closing.
• Confirm that leasing staff gather information about market competition in the area.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Create annual marketing plan for the assigned community and coordinate completion of the marketing plan
• Coordinate weekly outreach marketing by scheduling monthly visits to area businesses to create co-vending relationships, improve resident retention and share marketing information for new move-ins.
• Shop assigned community comps monthly.
• Represent the company in a professional manner at all times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and corresponding paperwork are accurately completed and entered in Yardi daily.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Approve or deny all new applications and require the leasing team to follow up with the applicant notifying them of the application result.
• Maintain records on all aspects of management activity on a daily, weekly, and monthly basis. Submit required reports on a weekly and monthly basis.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e. criminal activity on a community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

• Respond to and handle resident concerns and requests in a timely manner ensuring resident satisfaction.
• Develop and/or implement resident retention programs (i.e. resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency, etc.).
• Consistently represent and implement community policies.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel to achieve operational goals of the assigned community.
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, and on a timely basis with performance problems. Provide comprehensive feedback to non-performing employees. Document appropriately, communicate with Human Resources Director, and terminate properly when necessary.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e. performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires daily community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Safety Responsibilities

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow “safety first” principle.

Essential Job Functions

• Knowledge of OSHA laws and regulations.
• Must possess strong management, interpersonal, analytical, organizational and customer service principles and practices
• Computer proficiency and working knowledge of Microsoft Word, Excel and Yardi
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects and residents.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean, and professional manner at all times throughout the workday and /or whenever present at the community.

Experience/Education/Training

• Bachelor’s degree (B.A. or B.S.) in Business or related field from a four-year college or university, or equivalent combination of education and experience in Multi-Family Property Management
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years of supervisory experience in a customer service related field with appropriate certifications.

Special Requirements

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary. Ability to respond to emergencies on a timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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