Reports to: Community Manager

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties with or without reasonable accommodation and have the skills and possess the physical abilities that are necessary to perform the job as described.

The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

Hourly (Non-exempt – eligible for overtime)

Conducts all business in accordance with company policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other applicable federal, state and local laws.


  • Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.
  • Inspects models and “market ready” vacancies daily to ensure cleanliness.
  • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc. Transfers calls to Assistant Community Manager or Community Manager when appropriate. Records calls in a permanent place for quick future reference.
  • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
  • Maintains awareness of local market conditions and trends. Contributes ideas to the Community Manager for marketing property and improving resident satisfaction.


  • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
  • Completes all lease paperwork including related addenda and accepts rents and deposits.
  • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up and enters information in Yardi.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to service staff. Inspects move-outs and vacancies.
  • Inventories office supplies on periodic basis. Reports needs to Community Manager. Organizes and files appropriate reports, leases and paperwork.
  • Attends company meetings when requested.
  • Willingly participates in any training provided on-site or off-site.
  • Assists Community Manager and Assistant Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.

Performs any additional duties assigned by Community Manager, Assistant Community Manager or Regional Supervisor.

Position requires good leasing and closing skills, and the person must be able to type 30 WPM and be organized.

Computer Skills: Word, Excel, Outlook and Yardi or other similar programs.

Office Equipment: Computer, telephone, calculator, copy machine, fax machine, and key machine.

Work Hours: 6-40 hours per week depending on whether a full or part-time employee (typically 8:30 AM to 5:30 PM). This schedule is subject to change in accordance with market conditions, daylight savings time, and/or request of Regional Supervisor. Saturday and Sunday as needed.

National Apartment Leasing Professional (NALP) a plus.
High school diploma or equivalent preferred.

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