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Careers

REGIONAL PROPERTY MANAGER – HOUSTON

REGIONAL PROPERTY MANAGER

Revised 8/25/2016

 

Supervisor:      Vice President Operations; in the absence of a Vice President Operations, the President

Supervises:      Community Managers, District Specialists

Hours:              Minimum 40 hours per week

Note: Workweek may include weekends and could exceed the standard 40 hours

FLSA Status :   Exempt

 

 

POSITION SUMMARY:

The Regional Property Manager will assist in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Property Managers, and shares responsibility for maintaining the physical asset and performance of assigned assets. This position directs and coordinates all leasing, marketing, operational, maintenance and financial activities of the assets within their portfolio to ensure that the business objectives are achieved.

 

POSITION RESPONSIBILITIES:

 

Essential Responsibilities

 

  • Regional Property Managers are business leaders responsible for developing and managing individual site business plans including investment objectives, compliance goals, marketing positioning, people, asset quality, and financial goals and objectives.
  • At any given time, a Regional Property Manager should be able to describe the overall makeup: strengths, weaknesses and needs of each property in their given portfolio.
  • Acts as primary liaison between Owner or Owner’s Representative and CLEAR Property Management.
  • Regional Property Managers are also responsible for review and approval of all property purchasing with complete adherence to the expense budget.
  • Perform a physical review of the portfolio bi-weekly, as needed, assessing general property appearance, condition, stability, and satisfaction of maintenance and capital programs.
  • Regional Property Managers are also business managers who mentor, coach, supervise and develop site staff.
  • They will work with Community Managers and Maintenance Supervisors to ensure timely preparation of rent ready apartments to fully meet the demand of the market.
  • They are ultimately responsible for property risk management, safety standards and employee and resident liability.
  • They will help determine, implement and follow up on any corrective action plans for deficiencies found at properties.
  • Regional Property Managers are also responsible responding to and remedying all escalated complaints from residents in a timely manner.
  • Negotiates and/or evaluates contracts and makes recommendations.
  • Perform quarterly audits for each community and monthly if property is not meeting budget performance goals.
  • Ensure tenant relations are consistent with established CLEAR standards and expectations.
  • Participate in local and regional trade associations.
  • Assist in the investigation and feasibility process of new, potential acquisitions on Owner or Owner Representative’s behalf.
  • Aid in business development efforts and grow the multifamily footprint in their assigned region.

 

 

 

 

Financial

 

  • Responsible for the overall supervision of assigned residential assets, ensuring the financial reporting guidelines and timelines are being consistently followed.
  • Strive to exceed NOI expectations through strong financial analysis and forecasting skills, well-planned budget preparation, budget control, effective collection of accounts receivable and ancillary income.
  • Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
  • Ensure that property level staff maintains accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
  • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner by property level staff.
  • Generate necessary legal action, documents and process in accordance with State and Company guidelines.
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
  • Audits property concessions monthly ensuring Community Managers are following current concession policies.

 

Leasing and Resident Retention

 

  • Ensure property is rented to fullest capacity.
  • Train property level staff to utilize marketing strategies to secure prospective residents.
  • Confirm that leasing staff techniques are effective in obtaining leases and closing the sale.
  • Confirm that leasing staff gather information about market competition in the area and visit their comp sets monthly.
  • Continually monitor and analyse traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
  • Provide the onsite staff with the tools to handle and respond to resident concerns and requests on timely basis to ensure resident satisfaction with management.
  • Assist in the development and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
  • Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.) by property level staff.
  • Consistently implement policies of the community.

 

Administrative

 

  • Oversees and directs all administrative duties in accordance with company policy.
  • Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
  • Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
  • Audits the daily activities of Community Managers and ensures there are checks and balances in place to ensure rents are posted properly, evictions are processed timely, rent collections are deposited as per Company guidelines, applications and leases are executed correctly, and that all other reports in Yardi are validated.
  • Ensure current resident files are properly maintained.
  • Establishes and implements weekly pricing strategies based on weekly market surveys and MMR reporting.
  • Review and execute vendor contracts as per approval guidelines.
  • Participates in the due diligence processes for acquisitions.
  • Ensure that each community has an adequate emergency plan in place and has an adequate emergency lead.. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
  • Coordinates staffing and office set-up of new communities according to CLEAR Property Management guidelines

 

Leadership/Team Management

 

  • Provides consistent representation of company mission statement, values, professionalism, standards and operating practices/policies.
  • Develops rapport with employees and promotes a sense of teamwork and unity through strong leadership and mentoring skills.
  • Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.
  • Responsible for overall development, coordination and evaluation on assigned properties of all the property management, leasing and maintenance staff, including setting and measuring annual goals for individual reports, conducting necessary periodic and annual performance appraisal and reviews, making recommendations for salaries and bonus, and disciplinary actions or terminations.
  • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
  • Ensure efficiency of staff through ongoing training, instruction, coaching, guidance and leadership.
  • Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
  • Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
  • Function as a leader in creating customer service programs, develop a work environment that ensures customer service activities, enhancing the value to the organization
  • Conduct all customary supervisory functions for department staff and offer guidance and approvals.
  • Create and maintain a positive environment for staff and promote a high quality work environment for staff members
  • Act as a source of training for personnel as needed.
  • Effective and regular communication/meetings with employees, Owners, Owner’s Representatives and Executive team.
  • Ensure that all property management offices are staffed appropriately at all times.
  • Strive to meet the following metrics:
  1. Leasing closing ratios are 40% or better
  2. NOI is met or exceed
  3. Delinquency is 2% or below at end of month
  4. Expenses not to exceed 5% of budgeted amount
  5. Income not to be less than 5% of budgeted amount

 

Requirements/Skills/Abilities/Education/Training

 

  • Minimum of a high school diploma, Bachelor’s degree in business, finance, marketing, or related field is preferred. Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.
  • 5+ years current experience in multi-site property management and residential property operations, including all facets of managing the physical, operational, financial, and customer service performance of a wide variety of asset types under varying market conditions; prior Fee-Management experience preferred.
  • Proven ability to successfully manage multiple residential assets equal to or greater than the unit count for this position.
  • Broad operational and administrative experience within the full investment cycle in various asset classes including participation in acquisition due diligence, asset reposition and rehabilitation, stabilized operations, and asset dispositions.
  • Outstanding communication skills – both oral and written.
  • Possesses exceptional time-management, organizational and creative abilities.
  • Ability to understand technical evaluations as they apply to the investment and/or operations.
  • Strong reporting and self-discipline skills; must have high sense of urgency, be able to prioritize and meet multiple deadlines.
  • Demonstrates ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
  • Effectively convey ideas, images and goals to a diverse group of personalities.
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Knowledgeable of GAAP accounting practices as it relates to accrual based accounting.
  • Proficient in use of computer as well as basic business office software applications including MS Office, Excel, Word, PowerPoint, and Outlook. Experience with Yardi or similar products preferred.
  • Excellent analytical and strategic thinking skills.
  • Sharp skills in identifying and attracting the target market, determining market rents in order to optimize revenue goals and economic occupancy objectives.
  • Basic understanding of building maintenance and mechanical functions.
  • Valid driver’s license required

 

Special Requirements

 

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing. Ability to work extended/flexible hours and weekends occasionally. Driving required.  Ability to respond to emergencies in a timely manner.  Moderate to high travel requirement 25-50%.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Core Values

 

In order to achieve success, the CLEAR Property Management team must embrace certain core principles and values.

 

  • We care.
  • We are exceptional because we seek the best.
  • We are teachable. We are growth-oriented.
  • We speak to inspire.
  • We are bold. We are go-getters.

 

DISCLAIMER:  The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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